We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.
Get In Touch
Choosing a selection results in a full page refresh.
Someone recently bought a
Thanks for subscribing!
This email has been registered!
Shop the look
Choose Options
Join Our Mailing List
Sign Up for exclusive updates,
new arrivals & insider only discounts
I have reviewed and agree to the Terms & Conditions, Shipping Policy, and Refund Policy and the actual terms and conditions to say by accessing this website and/or completing a purchase from DolledByDior.co, you agree to the following Terms, Shipping, and Refund Policy in full. If you do not agree, please do not place an order.
⸻
1. AGREEMENT & ACKNOWLEDGMENT
Customers are highly encouraged to review this policy in full prior to checkout.
By checking the acknowledgment box at checkout and submitting payment, you confirm that you:
• Understand and agree to all store policies
• Accept our Terms & Conditions, Shipping Policy, and Refund Policy in full
Checking the box serves as your confirmation of acceptance whether or not you choose to read this policy. Failure to read does not exempt you from compliance.
⸻
2. ALL SALES FINAL — NO REFUNDS / NO CHARGEBACKS
All sales are FINAL.
• No refunds
• No returns
• No exchanges
• No cancellations
Once payment is submitted, orders cannot be modified, canceled, or refunded under any circumstances, except in the rare event of an error made by DolledByDior.co.
By completing your purchase, you agree that:
• Chargebacks are not possible
• Payment disputes are not available
• Payment reversals will not be honored
⸻
3. ORDER PROCESSING & SHIPPING INFORMATION
Please allow up to 7 business days for order processing. Orders are not processed on weekends or holidays.
Once your order has been processed, you will automatically receive tracking information via email. In some cases, customers may be contacted to confirm or provide additional shipping information before an order is shipped. Failure to respond may result in processing delays.
⸻
4. SHIPPING TIME, CARRIER & DELIVERY CONDITIONS
After processing, shipping typically takes 2–5 business days, depending on your location and the carrier.
Once an order leaves our possession, delivery timelines and handling are outside of our control. DolledByDior.co is not responsible for delays caused by:
• Weather conditions
• Climate or environmental exposure
• Carrier handling
• Holidays or high shipping volume
Customers are encouraged to monitor their mailbox, delivery location, or designated receiving system. Damage caused by weather, heat, cold, moisture, or unattended delivery is not the responsibility of DolledByDior.co.
⸻
5. DAMAGED ITEMS & DELIVERY RESPONSIBILITY
Even in situations involving a damaged product, responsibility transfers to the customer once the order leaves our hands.
We are unable to control how packages are handled by carriers, environmental conditions, or delivery circumstances. For this reason:
• Damage occurring during transit does not qualify for a refund or replacement
• Climate-related damage is not considered a product defect
Customers assume full responsibility for their package upon shipment.
⸻
6. ADDRESS ACCURACY
Customers are responsible for providing a correct and complete shipping address at checkout.
Orders shipped to an incorrect or incomplete address provided by the customer:
• Will not be replaced
• Will not be refunded
⸻
7. LOST OR STOLEN PACKAGES
Once a package is marked as “Delivered” by the shipping carrier, DolledByDior.co is not responsible for lost, stolen, or misdelivered packages.
Customers must contact the shipping carrier directly to file any delivery claims. We may assist with documentation but assume no liability.
⸻
8. INTERNATIONAL ORDERS & CUSTOMS FEES
International customers are responsible for all customs duties, taxes, import fees, or other charges imposed by their country.
These fees:
• Are not included in product or shipping prices
• Are non-refundable
• Will not be reimbursed if a package is refused or delayed due to customs
⸻
9. FORCE MAJEURE
DolledByDior.co shall not be held liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, government actions, carrier strikes, system outages, or acts of God.
⸻
10. PAYMENT PROCESSOR & DISPUTE COMPLIANCE
DolledByDior.co complies fully with all payment processor policies, including Shopify Payments and third-party providers.
In the event of a payment dispute, all relevant documentation — including this policy, checkout acknowledgment confirmation, and delivery tracking — will be submitted to the payment processor for resolution.
⸻
11. PRODUCT DISCLAIMER
Due to the nature of hair products:
• Texture, curl pattern, length, and color may vary slightly
• Lace measurements may vary due to manufacturing
• Lighting and screen settings may affect appearance
These variations are not considered defects and do not qualify for refunds or replacements.
⸻
12. LIMITATION OF LIABILITY
DolledByDior.co shall not be liable for any indirect, incidental, or consequential damages. Liability shall not exceed the total amount paid for the order.
⸻
13. GOVERNING LAW
This policy is governed by and interpreted in accordance with the laws of the United States.
⸻
14. POLICY UPDATES
DolledByDior.co reserves the right to modify this policy at any time without notice. Continued use of the website constitutes acceptance of any changes.
this is just a warning
Login
Shopping Cart
0items
Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
